Contact the Department of Medicine
The friendly staff at the Department of Medicine at SUNY: Upstate Medical University (UMU) welcomes your call and looks forward to serving you.
If you have any questions about our healthcare services, College of Medicine, or biomedical research, please contact our office through email at DeptMedicine@upstate.edu.
To schedule a medical appointment, please call your doctor’s office directly.
Business Office Location & Phone
Email: DeptMedicine@upstate.edu
Fax: (315) 464-4484
Address:
750 E. Adams Street, Room 5142
Syracuse, NY 13210
The Department of Medicine at SUNY: Upstate Medical University is conveniently located at Upstate University Hospital, which is south of I-690 and east of I-81 in Syracuse.
What Else You Need to Know
The regular hours at the Department of Medicine’s business office (address above) are Monday through Friday, 8 am – 5 pm. Otherwise, office hours vary by location. Upstate Medical University is open 24/7.
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of the Department of Medicine at SUNY: Upstate Medical University, and they will contact us.
If you have an urgent medical need and need to talk to our doctors after our regular hours, please contact our main office by emailing DeptMedicine@upstate.edu. A doctor is on-call 24 hours a day. Your call will be returned promptly.
At the Department of Medicine at SUNY: Upstate Medical University, we accept Medicare, Medicaid, and most major insurance plans, including:
- Aetna
- CDPHP
- Corporate Care
- Emblem/GHI
- Excellus
- Fidelis
- First Health
- Galaxy
- Humana Choice Care
- Humana Military
- Martins Point
- Medicaid
- Medicare
- Molina
- Nascentia
- POMCO
- UHC
- Wellcare/Todays Options
Please contact your insurance company or you may contact our main office by emailing DeptMedicine@upstate.edu to find out if we accept your plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you have a question related to your bill or insurance, please contact our billing specialists by sending an email to DeptMedicine@upstate.edu.
If one of our primary care providers suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible. Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.
If you are seeing one of our medical specialists and your insurance is an HMO/managed care plan that requires you obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
Doctors at the Department of Medicine at SUNY: Upstate Medical University have hospital affiliations with:
Prescriptions and refills for established patients of the Department of Medicine at SUNY: Upstate Medical University are routinely issued during our regular office hours. You can make your request by calling your doctor’s office directly or you reach us by emailing DeptMedicine@upstate.edu, and we will help get you to the right person.
Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.